Claims Coordinator Jobs in Baytown

Job Summary:

Claims Coordinator Lead will report to the Warehouse Manager working closely with the Claims team.

Essential Duties and Responsibilities:

Opening and inspecting replacement pieces and for all claims
All items in wooden crates should not be opened for inspection due to compromising of protective packaging
Larger heavier items such as beds, dressers, dining tables, sideboards may be opened and inspected at your discretion (ask for assistance if needed) due to potential compromising of protective packaging
Taking pictures of each replacement piece from various angles with the company iPad and adding to designated folders on One-drive. Save each in folders dated monthly with customer name, sales order number and item number.
Coordinate with warehouse team to ship out replacement piece/s once inspection completed, photos taken and item/s repackaged as best as possible
Conducting quality checks of the existing stock as instructed by the Claims Manager
Keeping ipad on hand and being available on Teams/Email during business hours
Performing furniture repairs and touch ups with various tools ( furniture touch up pens, leather cleaner, screw drivers, allen-key etc) when needed
Working independently or as a team, to fulfill department &/or company goals and objectives
Keeping return & inspection area clean and orderly
Other responsibilities and accountabilities as assigned by the Warehouse Manager and/or Claims Manager

Physical Requirements:

·Ability to lift up to 50 lbs

·This position may require sitting and standing for a long period of time.

Skills Required:

2- 3 years of prior claims/ maintenance/handy man/furniture repair experience in an office or warehouse setting
Strong English communication skills; verbal and written
Attention to detail and conscientiousness
Ability to lift 15-35 lbs, walk, climb stairs, and stand for several hours
Confident using a smartphone and navigating the internet

Able to work a flexible shift if needed